Honesty is paramount for mystery shoppers. The company pays you for your honest report. If you don't think you can be honest about a particular job, then don't accept it. Be aware of any objections you may have to specific jobs and avoid those where you don't think you can give an honest report.
Beyond being honest because it should be, writing an accurate report will be easier than trying to invent something. Because your report should be clear and full of details, mystery shoppers need to be attentive to details. You should observe if the customer service person was smiling, if the counter was free of paperwork and other debris, and be aware of anything else that interested the customer. Take your time when you're working at Mystery Shopping, unless instructed otherwise.
The extra time on site will allow you to realize things you may have missed. Below, we've compiled a list of the most important skills for a mystery shopper. We ranked core skills based on the percentage of mystery shopper resumes they appeared on. For example, 33.0% of mystery shoppers' resumes contained customer service as a skill.
Let's find out what skills a mystery shopper really needs to succeed in the workplace. One of the best ways to gain the skills needed to be a mystery shopper is to take an online course. We've identified some online courses from Udemy and Coursera that will help you advance your career. Since mystery shoppers benefit from having skills such as customer service, submitting reports, and evaluation forms, we found courses that will help you improve these skills.
Create a customer service advantage in your department or business through communication and customer management. Master customer service with this handy customer service course. How to provide the best customer service in your industry and keep those customers excited about your business. Training in customer service, customer service, and customer experience.
Loyal customers through first-class customer service. An introduction to customer service and its importance in any business. Excels as a front-line customer service agent using problem-solving skills%26 to build relationships, etiquette, and more. The ability to perform and submit tasks promptly is a must.
A good mystery shopper comes when he says he will, does what is needed of him and spends the right amount of time doing it. A great mystery shopper is proactive, using intuition, integrity, accuracy and honesty. That said, there are a number of skills and characteristics that a person must have to be a good mystery shopper. Ultimately, top-notch mystery shoppers will possess excellent communication and memorization skills, and the ability to remain impartial at all times.
Professor Shoji Torii of Waseda University and many researchers around the world believe that understanding its origin will help solve the mysteries of the Universe, such as the remains of supernovae, dark matter and even the evolution of the Universe. It's helpful to have tough skills like these when it comes to performing essential work responsibilities.